What is Swiftsell?
Swiftsell is a conversational customer operations platform for teams that handle leads, bookings, support, and campaigns over phone and WhatsApp. Teams describe workflows in natural language through Claude or ChatGPT using MCP, then deploy AI agents that answer calls, send WhatsApp replies, qualify leads, book appointments, and pass context to a human when needed. It has a free plan with one WhatsApp Business API account, 60 AI voice minutes per month, one user seat, and a lifetime allocation of 500 conversations.
Why Swiftsell works
Phone and WhatsApp queues break when every channel becomes another inbox to watch. Swiftsell turns workflows, call scripts, handoff rules, and contact history into agents that act inside the same channels customers already use. The team gets scored leads, confirmed bookings, and visible handoffs instead of missed calls, stale chats, and scattered call logs.
Swiftsell features
- Natural language workflow setup. Teams describe automations from Claude or ChatGPT, and Swiftsell assembles triggers, routing, escalations, and follow-ups without a flowchart builder.
- Voice agents for calls. AI agents answer inbound calls, run outbound campaigns, detect answering machines, log outcomes, and escalate to a live agent with the call context attached.
- WhatsApp replies and flows. Incoming WhatsApp messages can be answered in under two seconds from your knowledge base or live systems, with buttons, lists, quick replies, and WhatsApp Flows for next steps.
- CRM sync and conversation memory. Call summaries, intent, qualification data, transcripts, and custom fields can be written to the contact record so repeat conversations pick up from history.
- Shared inbox with one click handoff. Every AI handled WhatsApp thread and voice transcript streams into one inbox where teammates can claim, assign, filter, and resume conversations.
- Free and Pro plans. The free plan includes one WhatsApp Business API account, 60 AI voice minutes per month, one user seat, and 500 lifetime conversations. Pro is $99 per month with 300 voice minutes and up to 10,000 contacts.
Who Swiftsell is for
- Inbound sales teams that need to call or message new leads within seconds, score intent, and route warm prospects to the right rep.
- Healthcare front desks booking OPD appointments, sending reminders, and handling reschedules without adding more phone staff.
- Support teams that receive repetitive WhatsApp questions about orders, pricing, hours, and availability outside office hours.
- EdTech teams qualifying course enquiries from ads and WhatsApp before a counsellor spends time on the lead.
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